La United States Ombudsman Association informa que dará su 33º Conferencia anual en Washington los próximos 10, 11, y 12 de octubre y cuyo tema central enfocará la índole de la profesión del Ombudsman.
Conference Information and Registration Forms are now available at: http://www.usombudsman.org.
Pre-Conference: October 8 and 9, 2012
Conference: October 10, 11 and 12, 2012
Red Lion Hotel at the Park, Spokane, Washington
Conference Host: Tim Burns, Police Ombudsman for the City of Spokane, Washington
Pre-Conference, Conference and Single-Day Registration Options!
Note: The deadline for early registration and the cutoff date for the special room rate is September 7, 2012.
Pre-Conference Offerings:
• New Ombudsman Training
• Advanced Conflict Resolution Skills
Conference Sessions:
Wednesday
• Seniors Care in British Columbia: An Example of Small Team Systemic Investigations and Public Reporting
• Practical Writing Skills For a Complicated World
• Legal Issues Affecting Ombudsmen
• Settling Differences: New Approaches to Measuring Fairness in Complaint Resolution
• Chapter Meetings
Thursday
• Managing Unreasonable Complainant Conduct
Friday
• Survey Methodology
• Building Trust Naturally: The MNDOT Ombudsman Resolves Issues and Creates Systemic Change
• Translating X’s and O’s Into Your Annual Report
• Effective Interviewing Techniques
• Doing More with Less
We are also excited to announce that Nina E. Olson, the National Taxpayer Advocate, has accepted our invitation to be our keynote speaker at this year’s annual conference. Ms. Olson leads the Taxpayer Advocate Service, a nationwide organization that helps U.S. taxpayers resolve problems, and works with the IRS to correct systemic and procedural problems.
Located on the banks of the Spokane River, steps from Riverfront Park, the Centennial Trail, and Spokane Falls, the Red Lion Hotel at the Park is just over the footbridge from downtown Spokane’s exciting attractions – Spokane Convention Center, Spokane Arena, and INB Performing Arts Center. The hotel is walking distance from the Davenport Arts District, Bing Crosby Theater and Gonzaga University, and only a few miles from Spokane International Airport.
Contact:
Kristie Hirschman Tim Burns
USOA Director – Conferences and Training USOA Director – Member Services
Co-Chair of Conference Planning Committee Co-Chair of Conference Planning Committee and Conference Host
Kristie.Hirschman@legis.iowa.gov toburns@spokanecity.org
515-281-3592 or 888-426-6283 509-625-6748
Fax: 515-242-6007